Water Damage & Flood Restoration Services
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Water damage to your property is catastrophic and occurs from an infinite range of circumstances including appliance failure, storm damage, roof leak, plumbing malfunction, basement flooding, and other unforeseen situations.
Rapid response matters. Contact us today.
Water & flood damage services include:
2-hour on-site assistance 24/7/365
Water extraction & structure drying
Insurance claim assistance
Restoration & rebuilding the structure to pre-loss condition
Rapid environment drying & evaporation for healthy living
Drying documents for proof of remediation
Cleanup, packing, and storage of possessions
Uncover hidden water intrusion using state-of-the-art inspection equipment
Experienced with water & flood damage
Compleat Restorations has 40 years of experience with water damage restoration projects.
From the smallest water leak to large scale flood damage involving thousands of gallons of water, we respond to all water damage emergencies with IICRC Certified Water Restoration Technicians, state of the art equipment and the capacity to handle it all quickly and efficiently.
Rapid response to emergency water damage
Rapid response is crucial in water restoration cleanup to minimize damage, control costs, and to prevent microbial growth.
Emergency crews are available 24/7/365. When you need emergency water restoration services, we dispatch a crew and equipment to respond to your water damage in two hours or less.
How our Water Damage Restoration Works
Water Damage Inspection
Upon arrival, water restoration technicians will perform a thorough inspection including moisture metering and use of infrared camera to determine the extent of water damage. The water loss you can see is just part of the overall damage. The inspection will accurately reveal moisture in flooring (carpet, tile, hardwood), ceiling and floors (drywood, plaster, concrete). The Class and Category of Water will be determined and dictate how your water damage will be mitigated and how much can be salvaged. Based on the inspection, the technicians will make a water restoration plan for your property, explain the process, and answer your questions. Compleat Restorations works with your insurance company every step of the way.
Classes of Water Damage
Water is classified depending on the water damage and the source of the water which dictates how we can most effectively begin the restoration process for you.
Class 1 Water
The lowest and easiest to deal with, this has a slow evaporation rate. Only part of a room or area was affected, there is little or no wet carpet, and the moisture has only affected materials with a low permeance rate, such as plywood or concrete.
Class 2 Water
With a fast evaporation rate, this level affects an entire room, carpeting, or cushioning, the wetness has wicked up the walls at least 12”, and there is moisture remaining in structural materials.
Class 3 Water
This class has the fastest evaporation rate, and ceilings, walls, insulation, carpet and sub-floors are all saturated. The liquid may have come from overhead.
Class 4 Water
This class is labeled as specialty drying situations, which means there has been enough liquid and time to saturate materials with very low permeance, such as hardwood, brick, or stone.
Categories of Water Contamination
The more polluted the water, the worse the situation. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) classifies water into three categories in its S500 Standard:
Category 1: Generally sanitary water
This water includes things like burst water pipes, failed supply lines on appliances, or vertically falling rainwater. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade.
Category 2: Significantly contaminated water
Water which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.
Category 3: Grossly contaminated water
Water which is highly contaminated and could cause death or serious illness if consumed by humans. Examples: sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.
Restoring water-damaged household belongings
If the water damage has affected your belongings, we work with you and your insurance company to determine what can be restored and what will be an insurance replacement claim. Unaffected contents, such as furniture, will be moved or placed on blocks to protect them from water damage. Items to be restored are inventoried, barcoded, packed and transported to our facility for water damage restoration and storage while your structure is being stabilized and dried.
Water extraction is initiated by the emergency crew to halt the water damage and begin restoration. The types of removal methods are matched with the building materials affected and the amount of water to be removed. We use extraction systems to extract both standing water and unseen water from flooring. We also extract moisture from the air using dehumidifiers and air movers placed strategically throughout the property.
Monitoring drying after water removal
The drying equipment will remain in place until the structure has been dried to the proper Standard of Care by as determined by the IICRC. The equipment will be monitored daily by a technician who will document the water restoration progress including relative humidity and structural moisture level readings to determine when the water damage has been restored. Adjustments to equipment settings and placement are made to ensure drying is occurring at the fastest rate.
Mold Prevention on water losses
Reducing moisture is the key component to significantly reducing the occurrence of mold growth. Microbial growth following water damage is discouraged by successfully creating a balanced drying system to reduce moisture, increase airflow, and maintain an optimal temperature. Depending on loss circumstances, antimicrobial agents may be applied to the affected structure to prevent mold from occurring.
Well-equipped for large water loss
The Compleat Restorations YD drying trailer is a major competitive advantage when assisting with large water losses. Think of this as a very large furnace on a truck body that directs hot air into an affected building while pulling out the moist air. There is nothing quite like this equipment in our market. The two primary advantages for this large drying equipment are: 1) when the affected building has no power or heat (it is completely self-contained) or 2) when the normal amount of commercial dehumidifiers becomes excessive versus the power of the YD trailer. This means that there is no water damage too large or too unique for Compleat Restorations to dry to the proper standard of care.
How We Handle Water Damage Repair
Restoring your home or business in the reconstruction phase can involve a variety of details depending on the type of loss and the materials that were affected. Our trained team of project managers and construction coordinators determine what is necessary to return your property to pre-loss condition. Your insurance policy is critical in determining how repairs are handled and our repair teams are designed so that you have one point of contact with our company. Our team will work with you to determine the scope of work, material selection, scheduling and satisfaction.
Water & Flood Damage Related Tips
Related Case Studies
This water loss was a result of a refrigerator ice-maker line failure in a third floor lunchroom that occurred on the weekend. Water ran undetected for two days, affecting multiple businesses on three levels. The damage was extensive, causing disruption to the business-as-usual routine of an average Monday.
Case Study - The Hurricane Hotel: Perfect Timing
Often, a business is temporarily closed until a restoration project is completed. This is disruptive to business continuity and impacts revenue. The Eastern Lancaster County Library is a cherished community resource, and the Library Board and Director wanted to make a plan to continue serving patrons during dryout and reconstruction.
A toilet sprung a sig
Early morning Sunday, June 12, 2011, we received a call from the facilities manager for the County of Berks Courthouse. An HVAC pipe broke on the 6th floor Saturday night, and by the time building maintenance was notified, it had soaked down through to the second floor of the facility.