Water Damage & Flood Restoration Services

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Water damage to your property is catastrophic and occurs from an infinite range of circumstances including appliance failure, storm damage, roof leak, plumbing malfunction, basement flooding, and other unforeseen situations.

Rapid response matters. Contact us today.

Water & flood damage services include:

Experienced with water & flood damage

Compleat Restorations has 40 years of experience with water damage restoration projects.

From the smallest water leak to large-scale flood damage involving thousands of gallons of water, we respond to all water damage emergencies with IICRC Certified Water Restoration Technicians, state of the art equipment and the capacity to handle it all quickly and efficiently.

Rapid response to emergency water damage

Rapid response is crucial in water restoration cleanup to minimize damage, control costs, and to prevent microbial growth. 

Emergency crews are available 24/7/365. When you need emergency water restoration services, we dispatch a crew and equipment to respond to your water damage in two hours or less. 

 How our Water Damage Restoration Works

Water Damage InspectionWater Damage Inspection

Upon arrival, water restoration technicians will perform a thorough inspection including moisture metering and use of infrared camera to determine the extent of water damage.  The water loss you can see is just part of the overall damage. The inspection will accurately reveal moisture in flooring (carpet, tile, hardwood), ceiling and floors (drywood, plaster, concrete).  The Class and Category of Water will be determined and dictate how your water damage will be mitigated and how much can be salvaged. Based on the inspection, the technicians will make a water restoration plan for your property, explain the process, and answer your questions. Compleat Restorations works with your insurance company every step of the way.

Classes of Water Damage

Water is classified depending on the water damage and the source of the water which dictates how we can most effectively begin the restoration process for you.

Class 1 Water

The lowest and easiest to deal with, this has a slow evaporation rate. Only part of a room or area was affected, there is little or no wet carpet, and the moisture has only affected materials with a low permeance rate, such as plywood or concrete.

Class 2 Water 

With a fast evaporation rate, this level affects an entire room, carpeting, or cushioning, the wetness has wicked up the walls at least 12”, and there is moisture remaining in structural materials. 

Class 3 Water 

This class has the fastest evaporation rate, and ceilings, walls, insulation, carpet, and sub-floors are all saturated. The liquid may have come from overhead. 

Class 4 Water

This class is labeled as specialty drying situations, which means there has been enough liquid and time to saturate materials with very low permeance, such as hardwood, brick, or stone.

 Categories of Water Contamination

The more polluted the water, the worse the situation. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) classifies water into three categories in its S500 Standard:

Category 1: Generally sanitary water

This water includes things like burst water pipes, failed supply lines on appliances, or vertically falling rainwater. Category 1 water may become progressively contaminated as it mixes with soils on or within floor coverings or building assemblies (walls, decking, subflooring). Time and temperature, which promote the growth and amplification of microorganisms in water can cause Category 1 water to degrade.

Category 2: Significantly contaminated water

Water which begins with some degree of contamination and could cause sickness or discomfort if consumed by humans. As with Category 1 water, time and temperature can cause Category 2 water to become progressively more contaminated.

Category 3: Grossly contaminated water

Water which is highly contaminated and could cause death or serious illness if consumed by humans. Examples: sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.

Restoring water damaged household belongingsRestoring water-damaged household belongings 

If the water damage has affected your belongings, we work with you and your insurance company to determine what can be restored and what will be an insurance replacement claim. Unaffected contents, such as furniture, will be moved or placed on blocks to protect them from water damage. Items to be restored are inventoried, barcoded, packed and transported to our facility for water damage restoration and storage while your structure is being stabilized and dried.

Water extraction and drying for water damageWater extraction 

Water extraction is initiated by the emergency crew to halt the water damage and begin restoration. The types of removal methods are matched with the building materials affected and the amount of water to be removed. We use extraction systems to extract both standing water and unseen water from flooring. We also extract moisture from the air using dehumidifiers and air movers placed strategically throughout the property.

Monitoring drying after water removal for water damageMonitoring drying after water removal

The drying equipment will remain in place until the structure has been dried to the proper Standard of Care by as determined by the IICRC. The equipment will be monitored daily by a technician who will document the water restoration progress including relative humidity and structural moisture level readings to determine when the water damage has been restored. Adjustments to equipment settings and placement are made to ensure drying is occurring at the fastest rate.

Water extraction and drying for water damageMold Prevention on water losses 

Reducing moisture is the key component to significantly reducing the occurrence of mold growth. Microbial growth following water damage is discouraged by successfully creating a balanced drying system to reduce moisture, increase airflow, and maintain an optimal temperature. Depending on loss circumstances, antimicrobial agents may be applied to the affected structure to prevent mold from occurring.

Compleat's large water loss drying equipment trailer for water damageWell-equipped for large water loss 

The Compleat Restorations YD drying trailer is a major competitive advantage when assisting with large water losses. Think of this as a very large furnace on a truck body that directs hot air into an affected building while pulling out the moist air. There is nothing quite like this equipment in our market. The two primary advantages for this large drying equipment are: 1) when the affected building has no power or heat (it is completely self-contained) or 2) when the normal amount of commercial dehumidifiers becomes excessive versus the power of the YD trailer. This means that there is no water damage too large or too unique for Compleat Restorations to dry to the proper standard of care.

Common Causes of Water Damage

Common appliance failures include icemaker line breaks and leaks (see how we helped B&F Partners recover from a broken icemaker line), dishwasher line breaks and overflows, and washing machine hose malfunctions. These seemingly minor failures can actually pump large volumes of water into your home and cause significant, rapid damage to the structure and contents of a dwelling. At the source, damages include buckling floors, damaged cabinetry, and drywall wicking. Water flows down; therefore causing damage not only to the room housing the appliance but also to the lower stories of the home.

Plumbing malfunctions such as broken and burst pipes, toilet overflows, and fixture breaks wreak havoc on your property. Large volumes of water are carried rapidly into your living space and the areas beneath the source.

Appliance and plumbing malfunctions can also cause slow, hidden damage to your home. Slow leaks that are undetected will, over time, ruin your flooring and the area beneath the leak. Microbial growth thrives in these insidious conditions. If you or your plumber suspect this type of damage, an inspection for mold and moisture is a prudent next step. Your plumber will assist you with the source of the leak and we can make a plan for safely removing mold, mitigating the water, and repairing the structural damage.

How We Handle Water Damage Repair

Restoring your home or business in the reconstruction phase can involve a variety of details depending on the type of loss and the materials that were affected. Our trained team of project managers and construction coordinators determine what is necessary to return your property to pre-loss condition. Your insurance policy is critical in determining how repairs are handled and our repair teams are designed so that you have one point of contact with our company. Our team will work with you to determine the scope of work, material selection, scheduling, and satisfaction.

Contact us today.

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