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Answered: Your Most Burning Questions About Water Damage Restoration

Unfortunately, you need water damage clean up.  First, we’re sorry your property suffered water damage, but it’s important you know you’re not alone.

You’re about to go on a journey with a team of experienced restoration technicians.

We promise you’ll find compassionate and highly trained experts to help with your water damage restoration process. We’ll exceed your expectations and be your biggest cheerleader. We’ve been in the water damage restoration business since 1978.  Letting you know what you can expect is just one way we cheer you on.  This way your water damage nightmare feels less scary and you’ll feel more in control of the outcome.

What Can You Expect During Your Water Damage Emergency?

  1. Within two hours of your water damage disaster, our Emergency Job Leader will come out to your property and conduct moisture readings. He or she will use a thermo hygrometer to measure the humidity and the temperature in the air, a moisture meter to determine if something on your property is unexpectedly wet or dry, and a Thermal Imaging (infrared) Camera to see the thermal profile of the area that’s been affected.  
  2. The experienced IICRC Certified Emergency Job Leader will then determine the best course of action and pick the equipment needed to restore your property. He or she can pick from low grain refrigerants, which is another way to say “dehumidifiers;” desiccants, which are drying agents that absorb water; Hydrox Water Extractors, which are used to pull water out of your property; and drying trailers.
  3. To learn step-by-step how we’ll complete the water damage cleanup process, see How Our Water Restoration Works.

How Can You Fast Track Your Water Damage Clean Up Efforts?

  1. Don’t throw anything away.  If there is anything we can’t restore to pre-loss condition, we’ll set those water damaged items aside. Your insurance adjuster will determine coverage, according to your policy.
  2. Call your insurance adjuster and tell them about your water damage.
  3. We’ll ask you to move your valuables, money, sentimental items or firearms from the area that’s been impacted by water damage. We’re not responsible for moving those items, but we’ll gladly help you.
  4. Do not open windows, move, or turn off equipment after our technicians have left. This can critically delay drying.

How Long Will the Water Damage Clean Up Take?

Your situation is unique.  Many factors affect your property’s drying time.  We can’t guarantee an overall drying time or price, but we promise to work efficiently.  It’s important to exercise patience because if the property isn’t thoroughly dry, it’ll cause further problems like rot and mold.   

Here are two instances to illustrate the point:

Many newer homes have wallboard. It’s spongy and draws up water. It turns fragile when it’s wet, and then it can fall apart when you bump it.  It can crumble.

On the other hand, many older buildings have plaster walls. They’ll withstand the water damage better, but they take a much longer time to dry.  During the drying process, it may separate from the wood lath.

As a result, drying times in these environments are different.

Why Does the Water Damage Restoration Process Leave Behind Unpleasant Odors?

Depending on the type and amount of contents, how long the damage went untreated, and old lingering odors such as pet staining, you may experience unpleasant odors as the property dries. The odors will dissipate after drying.

Why Is My Water Damage Restoration Professional Rescheduling My Appointment?

Our water damage restoration business is based on emergencies.  On occasion, we may need to reschedule a follow-up appointment so we can give another emergency the same immediate response you received when you experienced water damage.  However, we will attempt to return daily to monitor the drying process, check the equipment, and take moisture readings.

What’s the Next Step in the Water Damage Restoration Process?

With nearly 40 years of experience, Compleat Restorations will handle the total restoration, from drying to reconstruction, and restoring your property to its pre-loss condition.  After drying is complete, the job will be turned over to a Project Manager who will meet with you regarding the restoration phase.

If your loss is covered by insurance, the estimate will be submitted to your insurance adjuster for approval.  If your loss is not covered by insurance, the estimate will be submitted to the property owner.  After the estimate is approved, we will contract with the property owner to begin the repairs.

Best Practice: Here’s a Quick and Easy Way to Get Your Water Damage Paperwork

Upon request, we will provide you with documentation of the drying process. Please ask the Emergency Job Leader or the Project Manager for a copy. If at any time you have questions or comments, please see the Emergency Job Leader or call Compleat Restorations at 717.738.2121 or 800.699.1176.

Water damaged ceiling
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